COVID-19 Procedures

How to Book an Appointment

Due to the parameters set by our governing body, pre-screening must be done before a treatment will be permitted to be booked. Please review the policies and procedures below.

Call for an Appointment

Please call the office number 905-989-0956 and leave a message to book an appointment.


Client Forms

New Client Health History

If you are a new client please complete this Health History Form and email it to us or bring it to your appointment.

Direct Billing Form

If you would like us to direct bill, please complete this Billing Form and email it to us or bring it to your appointment.


What Will my Massage be Like Now?

We ask that all clients bring and wear a mask of their choice during treatment.

When you arrive please wait in your car and call in to the office to let us know you have arrived. Your therapist will come to the car to complete the required prescreening questions. If the client is not deemed set for a treatment, we will have to reschedule (no penalty will be incurred).

You will be asked to sanitize or wash your hands prior to the start of your treatment.

Your therapist will have a mask on for your treatment and any extra PPE equipment deemed necessary will be put in place on a case by case basis. Your therapist will most likely be less chatty inorder to decrease the fluid droplets expelled when talking (plus the masks are hot!) so don't be offended if your RMT is not as talkative as s/he may normally be.

There will be extra questions and paperwork to fill out but rest assured, we are doing what we must for everyone to stay safe.

What changes have we made to protect you and our staff?

Please note, the name of anyone entering the office is required to be recorded in a contact tracing list.


All surfaces will be disinfected on a regular basis. All high traffic areas are cleaned at least twice a day.

The massage table is disinfected after each client. New linens are used for every client. Non-porous pillows are now standard and table heaters have had to be removed. Sorry but they can't be washed and sanitized.

Handwashing/sanitizing by both the client and massage therapist is required.


Our massage therapists are required to wear masks. Massage Clients must also wear a mask during their time in the clinic and during the duration of the massage. Clients are asked to bring their own mask.


Platinum Massage

96 The Queensway North Keswick, L4P 3C8






Monday -Thursday
9 AM - 8 PM


9 AM - 7 PM


9 AM - 4 PM


Make Appointment



Top 10 Registered Massage Therapists (RMTs) in Keswick

Congratulations to Platinum Massage and Spa on being the on top Registered Massage Therapist (RMT) in Keswick ranking of 2015.
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